Siap Siaga
BNPB Australian Government
Information Systems in Humanitarian and Disaster Contexts
Information Systems in Humanitarian and Disaster Contexts
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Information Systems in Humanitarian and Disaster Contexts

The COVID-19 situation in Indonesia has emphasised the importance of integrated information systems in providing
timely and accurate information. At the same time, it also highlighted underlying issues and shortcomings in the existing systems and organisational arrangements. These include:
(i) Poor interoperability between the various existing data systems;
(ii) Lack of incentives to collaborate between government institutions as well as with other relevant data
providers;
(iii) Poor data governance arrangements to support data access and sharing, and;
(iv) Disparate working modalities.

Based on the experiential knowledge of the UN Global Pulse’s Lab in Jakarta working with government counterparts to design and implement digital information systems, in this paper we discuss how the afore-mentioned challenges
manifest, as well as potential levers of change (to the extent that they exist), in particular through the application of
service design.

This paper was presented by Mr. Faizal Thamrin, Humanitarian Data Adviser, UN Pulse Lab Jakarta at the Regional Lessons Learning Symposium on COVID-19 and Its Impact on Disaster Management and Resilience.

To view the presentation, please click here.